This Terms and Conditions of Service was last updated on 02/08/2018, and it constitutes the full and complete Service Agreement between Customer and Top Local Maids Corporation (collectively, “Company,” “we” or “us”). By hiring Top Local Maids Corporation either in a recurring basis or as a one-time service, Customer agrees with the following Terms and Conditions of Service:

Residential Services

Subject to the terms of this Agreement, Company agrees to provide Services to the Customer at an address specified by the Customer and for such tasks as agreed between both parties at the time of the Appointment Request.

Company will provide one or more workers, including sub-contractors, to service faithfully, diligently and in a timely and professional manner, the Customers Home and or Office at a time and date mutually agreed between Company and the Customer.

If the Customer requires any changes to the Service to be provided or any additional services or variations at the time the Service is being performed, the Customer must first contact Company by telephone, who may agree to provide the additional services or changes in its absolute discretion. The workers are not authorized to agree to any changes to the Service being provided, unless other arrangements have been made with Company.

Customer Representations and Warranties

The Customer represents and warrants that:

It will provide a safe working environment at the Premises for the workers to perform the Services.
The Workers will have unencumbered and unobstructed access to those areas of the Premises requiring the Services.
It will provide the Workers with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Workers to provide the Service.
It will provide all usual and necessary equipment and materials required by the Workers to provide the Service, unless other arrangements have been made with Company.
All equipment and materials provided by the Customer are safe, have not been tampered with and are in full working condition.
It will advise Company prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises.
It is authorized to use the Premises and obtain the provision of Service.
If the Customer requires the Workers to perform services behind or under any heavy items (eg. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service.
It will secure or remove any fragile, delicate, breakable or partially broken items, valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

No Engagement of Workers

The Customer acknowledges that Company invests significant resources in recruiting, selecting and training its Workers. Unless Company gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Worker to provide Residential or Office Services to the Customer or any associate of the customer for any period during which services are provided by Company or for a period within 24 months after the conclusion of any Service.

The Customer acknowledges that Company may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer. Should Customer wish to hire a present or past Company worker for any home-related service outside of Customers agreement with Company, Company may be entitled to a Referral Fee of $3,000. This fee is due within 30 days of notification from Company. If the fee is not paid, Company reserves the right to pursue other methods of collection, including legal actions.

Service Fees, Online or Phone Quotes and Promotional Offers

Any price quoted by our Instant Online Quote System or by Phone is estimated only. Such estimate is based on Companys experience, without inspection, and based on information provided by the Customer. These quotes are subject to inspection and or evaluation for final determination on pricing.

Customer understands that, unless when is previously agreed between parties, the Service Fee will be based in a flat rate and capped to a certain number of Man Hours allocated for the service. Furthermore, the Service Fee also considers all Cleaning Tasks and the condition of the home described by Customer.

Company reserves the right to allocate as many Service Personnel as it finds necessary. The allocation of personnel is based on many different conditions including number of jobs for the day, home type, home size, Property location and etc.

If at the commencement or during the course of providing the Services, it is apparent that the actual cost of the Service will exceed the quote provided by Company, we reserve the right to provide the Customer with the option to pay an increased fee to complete the Services, or pay the quoted amount without the Service being completed. In any case, should the service exceed the previosuly negotiated time allocated, an overtime charge of not less than $35.00 per Man Hour, billed in minutes increments, will be assessed and charged once the service is completed. This additional Service Charge may vary based on Customer’s location and or Service Address.

Quoted Rates for Recurring Services are determined based on Property Type, Size, number of Bedrooms, Bathrooms and some other details. Our online tool can provide an estimate but cannot confirm or be a proof of any commitment as a final in-home evaluation would be made necessary prior to any commitment. Our Online Quote Tool can be accessed through a public web url – www.toplocalmaids.com/quote.

Additional Services

Additional Services are provided for an additional charge and it includes carpets, windows and walls washing, hard surface steam cleaning, inside Oven and fridge cleaning, hand washing dishes, green or environmental friendly products cleaning, glass doors (additional) garage sweeping, basement cleaning, fireplace ashes removal and cleaning, grout cleaning, trash haul-away and other services. Restrictions apply to chandeliers cleaning.

Cancellations or Reschedule

Cancellations or reschedule requests must be addressed directly with a Company Representative, either by Phone, Text Message, or Email. Such requests must be placed at least 48 hours prior to the scheduled service date.

No-Show Cancellation: If a Customer fails to be present at their home for a scheduled service, unless prior arrangements have been made for the crew to enter without the Customer being present, the Customer will be charged a No-Show Fee equal to 100% of the agreed-upon Service Fee. This fee will be assessed to the Customer's account, including those Customers holding a Promotional Voucher or Gift Card, which will be forfeited and invalidated.

Same-Day or Within 48 Hours Cancellation: If a Customer cancels a scheduled service within 48 hours of the scheduled time, excluding a No-Show above, the Customer will be charged a Cancellation Fee equal to 50% of the agreed-upon Service Fee or $75, whichever is greater. This fee will be assessed to Customers account, including those Customers holding a Promotional Voucher or Gift Card in which the cancellation will be assessed against its paid value, forfeiting and or invalidating the voucher or Gift Card. Customer agrees to pay this fee as part of Company administrative costs and losses.

Force Majeure: The Company shall not be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, or government actions.

Payment Terms

Unless other arrangements have been made, payments are due at the time of service scheduling or request. Scheduling can be made through Company Web Interface or by phone with a Company Customer Service Representative. All payments are fully refundable as long as the refund request is placed outside a 48 hours from Service commencement. As described under the Cancellation or Reschedule Request provision, failure to comply with this provision may result in a Cancellation and or Reschedule fee of 50% of the agreed upon Service Fee and no less than $75.00, whichever is greater.

In the event that Company had agreed to receive payment at the time of service, and for some reason, such payment has not been made, Company will use reasonable methods to contact the Customer for payment, including e-mail messages. In the event that Company is unable to reach the Customer or payment is not made at the time of service, the Customer will be subject to pay an additional late fee of $15.00. This fee will be assessed to Customer’s account and due immediately.

A $25 fee will be assessed for all checks returned unpaid due to cancellation or for non-sufficient or available funds. A $25 fee will be assessed for all monies owed to Company that must go to our collections office.

Refund Policy

All payments are final and no refunds will be provided unless a request for cancellation or reschedule is made at least 48 hours before the scheduled service. In this case, Customer will be eligible for a refund or reschedule at no additional cost. However, cancellations within 48 hours of the scheduled service will be subjected to a Cancellation Fee as described under the Payment Terms provision above.

Once a service has been completed, no refunds will be issued. Instead, if customer is not satisfied with a service, a request can be placed for a Service Redo as long as such request is made within 24 hours of the original service date. We will return to address any concerns at no additional charge, ensuring complete satisfaction. Please note that the Service Redo is limited to the original scope of work and is only available once per service.

Customer Complaints

Any complaints or notices regarding the service performed by Company must be reported to the company within 24 hours from the date the service has been completed to be valid and considered. These reports may be initiated online through our Web Interface at www.toplocalmaids.com or by phone by calling our Customer Service Department at (800) 605-7608 to file such report. Please note that any property or home that has not been properly maintained for an extended length of time will be subjected to inspection by Company’s Management.

As long as such report is filled within 24 hours from the performed service date/time, Company will commit to have the service redone Free of Charge until Customer is satisfied with the results within reasonable ciscunstances. Such commitment is subjected to inspection by Company’s Management and it will be evaluated in a per case basis. No refunds of any kind will be provided for a completed service.

Accidental Damages

Any reports of damage caused by our Workers during a Service, must be reported within 24 hours from the date the service has been completed to be valid and considered. Company will take reasonable means necessary to correct, fix, repair or replace the damaged. These reports should be initiated online through our Web Interface at www.toplocalmaids or by phone by calling our Customer Service Department at (800) 605-7608.

Customer must provide detailed information about the incident and the item in question. Please note that any item reported as damaged will be subjected to inspection by Company’s Management. Company cannot be held responsible for any damages where is evident that the damaged item in question, is caused by Customers lack of care or maintenance. This includes floors, area rugs, carpets, windows, walls, appliances, doors, door frames, picture frames, collectibles or any other object placed in unsafe conditions.

Privacy Policy

The Customer acknowledges that any information provided by may be used by Company for the purpose of providing the Service. Unless when required by law, Company agrees not to share any information provided by Customer with any third party not directly involved in the provision of the Service. Company's Privacy Policy can be accessed through this link: www.toplocalmaids.com/privacy-policy/ 24 hours, 7 days a week.

The Customer agrees to Company communicating with them electronically and / or via other means in order to provide the Service or for reasons related to the provision of the Service. Company will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Changes to this Agreement

Company reserves the right to update or modify the Terms and Conditions of this Agreement at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.

The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a recurring service, constitutes their agreement to follow and be bound by the terms and conditions as changed.

Law and Jurisdiction

The Customer and Company acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of the State of Texas and both agree to submit to the exclusive jurisdiction of the courts of County of Travis in Texas in the event of any dispute.